Where Does the Lost Luggage Go?

Airline customer service lines hear a lot of complaints, but one of the most common is that luggage has been lost. The most common reasons that airlines lose luggage are: routing tags are possibly damaged attendants have typed in the wrong destination code a bag is loaded on the wrong plane passengers forget to pick up their luggage all together then you add in late arrivals and cancelled flights, and luggage is just bound to get lost. In all of the confusion and rushing, it’s been...

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